FAQ

Contact Information

For press inquiries, please contact: press@3very.com

For wholesale inquiries, please contact: sales@3very.com

 

Do I need to set up an account to place an order?

You can shop at 3very.com without creating an account.

 

How does the cart work?

The bag icon at the top right corner of the page is your cart. The number will tell you how many items are in the cart.

From here, you can edit quantities of the items in your cart by clicking the bag and pressing the + or - buttons on the cart dropdown.

If you want to remove an item completely, press the "x" button on the right of the item you want to delete.

How will I know if my order shipped?

We'll send you two emails once you make your purchase:

1. Order Confirmation - We'll send this email to you as soon as our system accepts your order. This email will usually be sent within minutes of your order. Please contact us if you haven't received this email and we'll double-check to see if your order is in our system.
2. Shipping Confirmation - We'll send this email as soon as your order leaves our warehouse. It will come with all the requisite tracking information so you'll be informed of the ETA and shipping progress of your order. Depending on the shipping option you choose, it may take a few days to receive this email. If it's been a few weeks and you haven't received your order OR this email, please contact us and we'll look into the issue for you.

 

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail contact@3very.com

 

I emailed your customer service team. When should I expect a response?

We aim to respond to all emails within 48 hours. Please note that this timeframe may be extended during weekends or collection launches.

 

What if something I ordered arrived damaged?

Contact us right away at contact@3very.com. We will send you a prepaid return label so you can ship the item back to be repaired, replaced, or refunded. Sale-priced merchandise is final sale only.

 

How much taxes will I have to pay?

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order and sales tax will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

 

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on “Track your order” and see the status of your delivery. Otherwise, you can view your account at any time for an update.

 

Do you sell gift cards?

At this time, we do not sell gift cards. But we are working on it!

 

Who can I contact regarding wholesale or press inquiries?

Please email press@3very.com for press inquiries and for wholesale questions, sales@3very.com